Dear Reader,

Season’s Greetings and best wishes for the New Year 2010!

Welcome to the first edition of VERVE Communications Newsletter. In our first issue, we have updates on the latest technological advancements, process milestones and internal achievements that Verve has to offer. However, in the future, we won’t just be blowing our own trumpet, but will also focus on the latest information within our various industry verticals in the region and worldwide. We hope that you will find our newsletter a useful source of information and ideas for your work and activities.

Since our inception, we have branched out into various fields which range from knowledge driven services and business process services to recruitments and staffing, information technology and market research. Our clientele based across geographies have helped us greatly by sharing their positive reactions. We keep on stressing our commitment to adhering to the highest international standards in all the services we offer, and have many exhilarating plans over the coming months.

Please send us your questions, comments, suggestions or feedback for improving our newsletter at interact@theverve.in

Regards,
Pratyush Bhartiya,
Managing Director, Verve Communications

Reports released in the year 2007 predicted that “Knowledge Process Offshoring world-wide is expected to grow to US $ 16.7 billion in revenue by 2010-2011 implying an annual growth rate of 39 percent and it will employ approximately 350,000 professionals by March 2011.”

According to this report, countries like India, China, Russia, Poland, the Philippines, Hungary and many republics from the erstwhile Soviet Union have been creating a knowledge pool, which is the result of enhancement in education standard, globalized learning and growth in English speaking population across the world. This was the major consideration for the study report.

Interestingly, NOA (National Outsourcing Association), UK’s only outsourcing trade association reported that year 2008 would be the year of outsourcing in knowledge process and enhancement would be driven by the looming credit crisis. Albeit, the question ‘will KPO be the next big boom after BPO’ still remains unanswered. KPO by virtue of being independent of exclusive IT based services was expected to spearhead the growth compared to other outsourced processes.

Though long term prospects look bright for business process outsourcing, the growth decelerated to 7 to 8 percent during 2009 from 16 percent in the year 2008 due to the credit crisis. In May 2009, reports were circulated that anticipated a growth rate of 17 percent between 2009-2010 and 2013-2014 for Business Process Outsourcing. Meanwhile, the KPO sector is expected to outpace the average BPO growth trend during this period. An expected CAGR of 21 percent has been reported by valuable resources. If we look at the revenue split, though cost on outsourcing remains almost at same levels, overall revenue has been growing upwards.

Revenue-wise, India is expected to touch $47 billion in the year 2009 (financial year ending March 2010) in BPO, while KPO is expected to touch $7 billion during this time.

Gap in supply vs. demand is identified to be in the areas of FRO (Financial Research Outsourcing), LPO (Legal Process Outsourcing) and Data Analytics services.

Summarily, while KPO is expected to show interesting CAGR during the next few years, BPO will still lead the race in terms of revenue.

The International Association of Outsourcing Professionals (IAOP) in association with FORTUNE® Custom Projects presents the 13th edition of its world-renowned conference series – The Outsourcing World Summit February 15-17, 2010 at Disney’s Yacht & Beach Club Convention Center in Lake Buena Vista, Florida. This event is designed for outsourcing executives from across the industry and around the world who are seeking the very latest insights and ideas. Educational sessions deliver specific actionable solutions to current challenges faced by experienced professionals. Case studies feature actual experiences and the lessons learned, feature new ideas, approaches and opportunities. Verve is proud to announce that we will be attending this summit come February 2010.

For further information, contact interact@theverve.in

The Driver log Audit website has been revamped. The look and feel of the website, with its service offerings has been widely appreciated by many of our clients. The site is very user-friendly, making it easy for anyone to navigate through the site. The website now offers downloading facility of any report, especially designed for our clients. The formats of all the reports have been re-designed to suit any client’s needs. Electronic log auditing services will soon commence, software tool for the e-log auditing is in process which will soon be a part of driver log audit services. GPS log audits, xata log audits will soon be added features to the service offerings of DLA.

For further information, contact interact@theverve.in

Verve launched its innovative outsourcing framework during the second half of the year which was launched on a trial basis for its RPO processes. The framework itself was designed to support a whole range of back office operations. The framework helps accounts managers to in-source non-core activities within an outsourced activity. For example, low and mid-level functions were in-sourced to a wing which has exclusive project management skills for managing these low and mid-level functions. Further, the internal vendor also ensured that these functions are allocated keeping in view the framework itself which manages cost to the optimum.

The framework is entirely technology driven and provides complete transparency on resource availability to other functions within the organization. During the last few months Verve has effectively driven its RPO process on the new platform which enabled retaining the price for its clients in ever increasing cost structures.

For further information, contact interact@theverve.in

V4Legal is a web based product launched for the convenience of law firms and attorneys to quickly access some of the most sought after services online. V4Legal has been founded and managed by a team of talented and insightful attorneys who have had prior experience in law firms across the country. This powerful backing provides V4Legal with a strong legal oversight as well as sophisticated processes, technology and overall infrastructure. We are a legal process outsourcing company that provides high quality legal support services at reasonable costs to law firms and companies across the globe.

For further information, contact interact@theverve.in