Technical Services

With the increasing use of technology in modern times, there is a growing requirement to provide technical support. We are Timely providing feedback on issues to customer team. We have trained and experienced staff that excels in providing support to product companies

Verve provides multi - tiered technical support system.

The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner.

Tier I:

This is the initial support level responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions. In the Tier I, we are gathering customer’s information and determines the customer’s issue by analyzing the symptoms and figuring out the underlying

Tier II:

In Tier II Phase, Our Team members are responsible for assisting Tier I personnel solve basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. However, prior to the troubleshooting process, it is important that the technician review the work order to see what has already been accomplished by the Tier I technician and how long the technician has been working with the particular customer.

Tier III:

It is synonymous with level 3 support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods. Our experts are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues and delivering successful product after verification.