Support

Verve's partnership with our customers does not end with the Go-Live of the project. We provide extended support to our customers to ensure that any issues and maintenance are resolved smoothly and with a minimum disruption to the workflow. The customer can concentrate on the core business leaving the health of the SAP system to be monitored and maintained by the offshore support partner. This has the additional benefit of lowering software and service costs.

We understand that when a customer is faced with an issue with their SAP system, it can be extremely critical to them that it be resolved as soon as possible. It is to support such issues that we have developed our single-window 24x7 support model which is proven and effective and driven by an SLA Model that can support multiple shifts and multiple levels of priority.

The scope of our Application Management Services offering includes:

• Production Support
• Proactive Maintenance
• Remedial Maintenance
• Application Enhancement such as Dashboards, MIS Reports, Workflows and Portals
• Data Migration
• Data Archival
• Testing
• Documentation

Contact us at sales.sap@theverve.in for more information